When filling out your ticket, please be as detailed as possible and include:
1. What led up to the problem?
2. What brought this issue to your attention?
3. What troubleshooting steps have you taken?
4. How urgent is this situation?
Often it is helpful in our diagnosis to see what you are seeing. If you can see the issue on your screen, you can share this with us by capturing a screen shot, AKA 'print screen'.
Not only does this assist us, it saves us time which saves you money. If we can diagnose your issue via screenshot and email, we can often advise a fix over the phone, or remotely administer a fix. If we cannot than you incur the additonal cost of an on-site visit.
If applicable, please attach a screenshot of what you are seeing. Save the file as a .png or .jpg. Thank you